Fetch Agent Privacy Policy

Effective Date: September 14, 2024

At Fetch Agent, owned and operated by Commonwealth Media, Inc. ("we," "us," "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, including our website (fetchagent.com), mobile applications, and related products and services (collectively, the "Services").

1. Who We Are

Fetch Agent is a platform designed to connect real estate buyers with agents. We are committed to providing a transparent and efficient experience for individuals navigating the real estate market. This Privacy Policy applies to your interactions with our Services, including agent searches, agent connections, and communications through our platform.

2. What Personal Information We Collect

2.1 Information You Provide Directly:
  • Account Information: When you register for an account, we collect personal identifiers such as your name, email address, phone number, and password.
  • Communications: If you contact us or interact with real estate agents through our platform, we may collect information you provide, such as messages or inquiries.
  • Payment Information: When making payments or purchases on our platform, we collect payment details such as credit card numbers, billing address, and other relevant payment information. This information is processed by third-party payment processors and is not stored directly by Fetch Agent.
2.2 Information Collected Automatically:
  • Usage Data: We automatically collect information about how you use our Services, including agent search history, the agents you view, the agents you connect with, and other activities you perform on the platform.
  • Device Information: We collect information about the devices you use to access our Services, such as IP address, browser type, operating system, device type, and device identifiers.
  • Location Data: With your permission, we may collect precise or approximate location data from your mobile device or browser settings.
2.3 Information Collected Automatically:
  • We may receive information from our partners, such as real estate professionals or service providers, which includes details about your transactions or preferences.

3. Acceptance of Service

We use the information we collect to provide, improve, and personalize our Services. Specifically, we use your data for the following purposes:

  • Service Delivery: To facilitate connections between you and real estate agents, process transactions, and provide related services.
  • Personalization: To customize your experience on our platform by recommending agents or properties based on your preferences and browsing history.
  • Communication: To send you service-related communications, including updates, marketing messages (with your consent), and notifications about your account or activity on the platform.
  • Analytics and Improvements: To monitor usage patterns and improve the functionality and user experience of our Services.
  • ComplianceTo comply with legal obligations, protect our rights, and prevent fraud or misuse of our platform.

4. How We Share Your Information

4.1 With Real Estate Professionals:
  • If you request to connect with an agent or otherwise engage with real estate professionals through Fetch Agent, we may share your contact information with the relevant parties to facilitate communication and services.
4.2 With Service Providers:
  • We may share your information with third-party service providers who assist us in operating the platform, processing payments, or providing analytics and marketing services.
4.3 Business Transfers:
  • In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
4.4 Legal Obligations:
  • We may disclose your information to comply with legal obligations, respond to legal requests, or protect the rights, safety, or property of Commonwealth Media, Inc., our users, or others.

5. Cookies and Tracking Technologies

We and our third-party partners use cookies, pixels, and other tracking technologies to collect information about your usage of our Services. These technologies help us understand user behavior, improve our platform, and deliver targeted advertising.

You can control the use of cookies through your browser settings or opt out of certain tracking technologies by adjusting your preferences in our cookie settings or through third-party opt-out tools such as the Network Advertising Initiative’s online resources.

6. Your Privacy Choices

6.1 Access and Update Your Information:
  • You can access and update your profile information by logging into your account. If you need assistance, please contact us at support@fetchagent.com.
6.2 Marketing Communications:
  • ● You can opt out of receiving marketing emails from us by following the "unsubscribe" instructions in those emails. Please note that you may still receive service-related emails.
6.3 Location and Device Permissions:
  • You can control location tracking by adjusting your device’s location services settings. You can also manage permissions for other device features, such as access to your camera or contacts.
6.4 Cookies:
  • You can control the use of cookies and other tracking technologies through your browser settings or via our cookie management tool.

7. Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will take steps to delete it. If you believe we have collected information from a child under 13, please contact us at privacy@commonwealthmediainc.com.

8. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or loss. However, no online service can be completely secure. We encourage you to take precautions to protect your personal information, such as using strong passwords and safeguarding your account information.

9. Data Retention

We retain your personal information only for as long as necessary to provide the Services or for other legitimate business purposes, such as complying with legal obligations, resolving disputes, or enforcing our agreements.

10. California Privacy Rights

If you are a California resident, you have specific privacy rights under the California Consumer Privacy Act (CCPA). These rights may include:

  • The right to know what personal information we collect and how we use it.
  • The right to request access to and deletion of your personal information.
  • The right to opt out of the sale of your personal information (we do not sell your information).

To exercise your rights, please contact us at privacy@commonwealthmediainc.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. If we make material changes, we will notify you by updating the "Effective Date" at the top of this page or by sending you a notification. Your continued use of the Services after such updates will signify your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Commonwealth Media, Inc.

722 E. Market Street

Leesburg, VA 20176

This Privacy Policy was last updated on September 14, 2024.